HP Console Error err_device_not_enabled

Symptoms

When trying to login to OptimiDoc, you receive a Pop-up error message "Err_device_not_enabled"

How to Resolve

This message indicates that the Printer / Device has not be enabled at your companies  OptimiDoc Portal, the printer should be listed as a Device under the Portal ADMIN Section, however each Printer / Device must be Enabled by an admin portal user account holder.

To enable the HP Device , Click on the Green Edit ICON and complete the Pop-up Form, including filling in other information Like Location, Default Screen you would like present to the Users once they login, you have 2 Options, Scan Workflow or Printer Connectors. Regardless of Which Default Screen options you choose, users still have the ability to manually select at the HP Console between Scan Workflows and Print Connectors.

If you are also using the Print License and accounting features, you may need to assign the printer with a Price List for reporting purpose and or Billing.

If you cannot find the Device under your companies Device Lists, then it's possible that the Printer has not been registered correctly against the OptimiDoc Cloud Portal using your Companies Secret Identification Code.

Here is a Link to OptimiDoc Portal Help File that can explain how to enable the OptiDoc Application configuration (optimidoc.com) 

Please note you have 3 Major Settings on the HP Console.

1. Cloud Server, you must select from the Hamburger Menu your portals URL / Datacenter, US, EU or UK or if you are hosting your own OptimiDoc Cloud System, you will need to manually type your URL.

2. You must obtain the Secret Identification Code from your OptimiDoc Cloud Portal Admin Console Dashboard 

3. You should consider changing the Admin password from admin to something else.

This Process will add your Device to your company's portal Device List; however, you will then need to enable the Device as per instruction above in this article.

Tip - Since the OptimiDoc Cloud application is a HP WorkPath App, your HP Support representative has the opportunity during the Installation process to complete these configuration option within the HP Command Centre portal, and therefore roll out to all Devices automatically.

If for some reason the printer may has been reset, wiped etc. then these settings may have been overlooked when it was reinstalled, so therefore you can re-configure them directly from the Console.

If the Configuration was completed by using HP Command Centre HPCC, then you no longer can manually make changes to the configuration via the HP Console, you must use HPCC and or Uninstall/Re-install OptimiDoc